Refund Policy

One rule, written plainly: if your plan does not work within 7 days of activation and our support team cannot get it working, you are refunded.

When a refund applies

You are entitled to your money back when both of these are true:

  • the service does not work on your device within 7 days of the day your plan was activated;
  • our support team has tried to solve the problem with you and could not.

Why support comes first

Most first-evening problems come from the setup: a login typed with one character missing, a player app that needs an update, a Wi-Fi connection that keeps dropping. You bought the plan to watch it, so we start by fixing what can be fixed. If it still does not work after that, the refund applies.

How to ask for it

Message us on WhatsApp from the contact page within the 7 days, with:

  • your order number, which starts with SPU, and the date of the order;
  • the plan you bought;
  • the device and the player app you use;
  • what goes wrong: no picture, an error message, channels that do not load.

No renewal charge to dispute

Plans never renew automatically, so no recurring charge can show up after your plan ends. Access simply stops on the last day of the period you paid for.

Related pages

The terms of sale describe what each plan includes and how ordering works. Every plan and price is in the pricing section of the home page.